Advice for Students: Strike‑Action Compensation at the University of Leicester

Published: 25th November, 2025

UoL’s guidelines:

Leicester’s Industrial Action Formal Complaints page confirms that the University will proactively identify students who experienced disruption (“cancelled teaching … not rescheduled … or where learning outcomes are not delivered in other ways, or delayed assessment feedback”) and offer compensation via email.

https://le.ac.uk/about/info/contact/student-complaints/industrial-action-formal-complaints

Compensation is calculated using a standard formula based on missed teaching hours or delayed assessment feedback.

Students offered compensation must complete a claim form to accept the offer or submit information about additional losses.

Accepted offers are treated as full and final settlement for the identified disruption.

The Student Compensation & Refund Policy states students may raise further claims or complaints if needed.

Claims must normally be made within 3-months. Refunds will be credited to the original fee-payer and the Student Loans Company will be notified if necessary. Once agreed, the refund will be processed within 14-days.

When completing a claim be as detailed as possible. Be module specific, reference UoL’s policies directly, keep evidence.

https://le.ac.uk/policies/admissions/after-applying/compensation

Seek Student Union advice if necessary.

Eligibility:

You should consider applying if:

Cancelled teaching was not properly rescheduled or replaced.
Examinations and assessment feedback were cancelled.
There was a loss of teaching/academic support that affected stated learning outcomes.

Evidence to Gather:

Module codes, names, affected semesters.
Dates and times of the disruption.
Module handbook or syllabus from Blackboard.
Emails and announcements relating to industrial action.
Records of missed teaching or delayed feedback.

How to Make a Claim:

Monitor your email for a compensation offer from the Student Conduct and Complaints Team.
Complete the claim form to accept the offer or declare further losses.
Submit the form before the stated deadline.
Carefully check the settlement wording before accepting.
If no offer is made or you disagree, use the Formal Complaints Procedure.

If necessary, the Formal Complaint Structure:

Subject: Compensation claim for industrial action – [Your Name] – [Your Student ID]

Information to Include:
Student details.
Statement requesting compensation under the Industrial Action Policy.
Detailed module table of disruptions.
Summary of additional losses.
Request for written decision and timescale.

If all internal processes at UoL are exhausted and you are not satisfied with the outcome, take your case to the Office of the Independent Adjudicator

https://www.oiahe.org.uk

This can be done within 12-months of UoL issuing the student a Completion of Procedures Letter. It usually takes 3-6 months for the OIA to conclude a case. They can deem the complaint ‘justified’, ‘partly justified’, ‘not justified’ or ‘settled’.